Question 1: What is a BVN?
Answer:BVN means Bank Verification Number
Question 2:What is the Goal of the Bank Verification Number?
Answer:The goal of the Bank Verification Number(BVN) is to uniquely verify the identity of each Bank’s customer for ‘know your customer’(KYC) purposes.
Question 3:What is Enrolment?
Answer:Enrolment is the process of capturing a customer’s details which includes fingerprint and facial image after which a BVN is generated.
Question 4:How does a Customer get a BVN?
Answer:A customer enrolls at any branch of a bank where he/she has an account or intends to open an account.
Question 5:Must every customer have a BVN,is it Compulsory?
Answer:Yes it is.
Question 6:How long does it take to get a BVN?
Answer:It takes up to 24hrs after Enrolment to get a BVN.
Question 7:What is the Benefit of enrolling for a BVN?
Answer:The BVN helps to reduce fraud, increase the efficiency of banking operations and also enable customer access to future credit facilities.
Question 8:How is the BVN communicated to the customer?
Answer:Once the BVN is generated,the bank would inform you of your BVN. All customers would receive SMS alerts.
Question 9:If a customer forgets his/her BVN what should the customer do?
Answer:The customer should contact his/her bank where the enrolment was carried out,to retrieve the number.
Question 10:How/Where can you update customer information e.g in case of change of address?
Answer: The customer goes to his/her bank and follows the bank’s processes for updating customer information.A customer can update his/her information only at the bank where he/she has an account.
Question 11:Does the BVN change when customers update their record?
Answer:No,the BVN doesn’t change.
Question 12:When does my BVN expire and how do I renew?
Answer: The BVN expires after 10 years. After 10 years of the issuance of the BVN, the customer goes back to his/her bank to re‐enroll.
Question 13:Does my BVN number remain the same for Life?
Answer:Yes it does.
Question 14:Can a customer Enrol in one bank and get the BVN from another bank?
Answer: No.The customer can only pick up his/her BVN at any branch of the same Bank he/she enrolled.
Question 15:If a person steals another customers BVN and comes to the bank what happens?
Answer:The person’s live fingerprint will not match what is stored on the customer’s record.
Question 16:After the BVN has been generated, what next?
Answer: A customer’s identity can now be verified against their BVN.
Question 17: Does a customer have to be physically present to Enrol?
Answer: Yes, because the customer’s physical features e.g.fingerprints have to be captured.
Question 18: What is the Enrolment procedure for corporate accounts?
Answer:Individuals who are signatories to corporate accounts will enroll and their BVNs would be linked to the corporate account by the Banks.
Question 19: Can minors be Enrolled?
Answer:No,only bank-able adults can be enrolled.
Question 20: What is Verification?
Answer: Verification refers to the process of confirming a customer’s identity.
Question 21: What is Offline Verification?
Answer: Offline verification will authenticate the customer by comparing the fingerprint or the facial image with the data stored on the BVN card.
Question 22: What happens if a customer is an amputee?
Answer: The facial features of the customer will be captured as fingerprints will not be required for Amputees.
Question 23: Will biometric function be implemented on POS and ATM terminals, and if yes, how will it work?
Answer: It will be implemented at a later stage. More details to come.
Question 24: How would Bank customers Living outside Nigeria Enrol?
Answer: Bank customers living outside Nigeria would have to come back to the country to enroll.
Question 25: Who does a customer contact with regards to any biometrics complaint?
Answer: The customer should contact his/her bank.
Question 26: Would a customer have to go to all Banks where he/she has an account to Enrol?
Answer: No, once a customer is enrolled at one bank and a BVN is generated, the customer only has to take the BVN to other banks to link such accounts.
Question 27: Are customers’ information secure?
Answer:Yes they are, the details are encrypted and stored in a secure database.
Question 28: Is it possible to start an enrolment and finish later? Can it be saved like a draft?
Answer: No, because the enrolment is done real time, it is necessary that it is completed in one session.
Question 29: What happens if a customer comes to enroll with bandaged/injured fingers?
Answer: Customers with injuries or bandaged fingers are advised to return for enrolment once fingers are healed. However if you require special exemption please contact your Bank.
Question 30:What happens to individuals that cannot write or are illiterates. How do they fill the enrolment form?
Answer: A customer service officer will assist the customer in filling the enrolment form.
Question 31:Can a customer choose which of his/her accounts will be linked to the BVN?
Answer:No,a customer cannot, all accounts would be linked.
Question 32: During Facial capture can a customer leave his/her glasses on?
Answer:No a customer cannot leave his/her glasses on during facial capture.
Question 33:What is the basic identification needed for enrolment?
Answer: It depends on the level of account the customer wants to open. Please contact your bank.
Question 34:For joint accounts how does the linking work?
Answer: All signatories of the accounts shall be linked.
Question 35: If a customer doesn’t have a means of identification can the customer’s data still be captured?
Answer: Yes, please refer to question 33.
Question 36: Are there Terms and Conditions to be agreed to by a customer before giving out his/her details?
Answer: Yes there are Agreement clauses at the end of the enrolment forms.
Question 37: After a customer has enrolled and collected his/her BVN, Would the customer still be required to provide another means of identification at the point of transaction?
Answer:No, a formal identification is not needed because verification is done at the point of transaction.
Question 38: Since I am a Bank customer and the Bank already has my information,do I have to fill an enrolment form?
Answer: Yes, everybody fills a form irrespective of an existing account holder.
Question 39: Is there a deadline for every bank customer to be enrolled?
Answer: Yes, CBN will announce a deadline shortly.