Nigeria Quick Response (NQR) Code
Frequently Asked Questions

1. What is the NQR Code?
   

   NQR Code means Nigeria Quick Response Code and it is a secure platform for merchants (business/store owners) and their customers to make and receive instant payments.

2. How does the NQR Code Work?
   

   Merchants on the NQR platform display QR Codes generated to receive payments from payers at their locations. Payers/customers select the NQR option on FCMB New Mobile and scan the displayed NQR Code to make payment to the merchant. Merchants and Payers get instant notification of payment made.

3. Who can use the NQR Code?
   

   Merchants/business owners (big or small) can use the NQR Code to receive payments from individuals and get instant value in their bank account.

4. What are the benefits of the NQR Code?
   

   NQR provides many advantages over existing e-payment solutions to both merchants and payers. These include:
   

   • Instant value to merchants for all transactions.
   • Zero cost of onboarding, infrastructure and otherwise, to the merchant.
   • Instant notifications to both merchants and payers of payment made.
   • Lower transaction fees across the various price bands
   • A reconciliation and reporting portal for merchants.

5. How do I sign-up for the NQR Code as a Merchant?
   

   Merchants need to complete the sign-up form here

6. How do I sign-up for the NQR Code as a Payer/Customer?
   

   Payers can access the NQR Code with FCMB New Mobile. Not registered on FCMB New Mobile? Simply visit the app store on your mobile phone to download and register.

7. What do I do if I have a failed transaction?
   

   Payers/customers can call our 24/7 contact centre on 07003290000 or send an email to customerservice@fcmb.com