MOBILE AND TELEPHONE FRAUD
Mobile Banking has made it easier than ever to check your account balance and view transactions, even when you're on the move. By taking the following steps to protect your mobile phone, you can make using our service even more secure.
Set up a password or PIN
Most mobile phones let you set up a password or PIN, so that your phone can't be used if it's lost or stolen. Make sure that you always have this feature enabled.
Install security software
Like computers, mobiles – especially smartphones with GPRS – are vulnerable to viruses, some of which can give fraudsters access to your personal information. To protect yourself:
- Delete junk emails and text messages
- Don't follow any website links unless you know that they're genuine
- Don't download any files or email attachments that you're not sure about
Beware of Trojans and spyware
These are viruses and software that can be used by fraudsters to steal personal details. They're usually installed without your knowledge when you follow a link, open an attachment or download software from a fraudulent email or text message.
To protect yourself:
- Don’t download software until you’ve verified its security and privacy features
- Install anti-spyware software that’s specifically designed for your mobile
- Be suspicious if you get lots of unsolicited emails or text messages – it could mean you have a spyware program on your phone
Keep your mobile software up to date
From time to time, your mobile manufacturer or dealer may release software updates for your phone. Keep an eye out for these and install them regularly.
Avoid sharing your mobile phone
If you have to share your mobile or send it off for repairs:
- Remove the temporary files and cache stored in the memory of your mobile, as they may contain confidential information
- Clear your browsing history regularly
- Don’t let people use your mobile until you’ve logged out of secure sites such as Mobile B
Fraudsters use many techniques to obtain customers' passwords and security credentials. One method is to call their intended victim pretending to be the bank or a police official and asking them to reveal their bank account details, card details, 3-digit security number, PIN numbers and any Online or Telephone Banking details.
To protect yourself, never give out any banking PIN numbers or card details to anyone who phones you.
Please note that if we do phone you, we will never ask for this information.
If you receive a call where the caller states that they are a member of bank staff always ask for their full name and department and if you have any doubts, terminate the call and contact us immediately.