Business Continuity Policy

We have a plan in place to keep your banking running smoothly, even when the unexpected happens. Our team is here to make sure your services stay secure and available.

See how we keep your banking safe and reliable

Communications Policy

Clear, honest communication matters to us. It’s how we build trust and stay connected with you.

Find out how we keep you informed

Corporate Governance Policy

We’re committed to doing things the right way, with strong principles guiding every decision we make.

See how we put governance into practice

ISMS Policy

We’re committed to doing things the right way, with strong principles guiding every decision we make.

Find out how we keep your data secure

Privacy Policy

Your Privacy is important to us. Your privacy matters. We treat your information with care and respect

Learn More about our Privacy Policy

Quality Policy

We’re here to deliver great service, every time. Your needs guide us, and we’re always looking for ways to do better.

Find out how we put quality first

Whistle-blowing Policy

Help us keep FCMB safe and fair for everyone. If you spot something wrong, you can reach out to the KPMG Ethics Line.

See how you can help us do the right thing

Service Management System (SMS) Policy Statement

First City Monument Bank (FCMB) IT Department shall enable value co-creation for its customers (internal and external) and other interested parties, and shall maintain its Service Management System in accordance with the requirements of ISO 20000-1:2018

Grievance Mechanism Procedure Policy

First City Monument Bank (FCMB) IT Department shall enable value co-creation for its customers (internal and external) and other interested parties, and shall maintain its Service Management System in accordance with the requirements of ISO 20000-1:2018

See how you can share your feedback with us

Social and Environmental Management Systems (SEMS) Policy

As a responsible financial institution, we are committed to managing these risks effectively while fostering sustainable development in the communities we serve. This Social and Environmental Management System (SEMS) Manual underscores our dedication to integrating environmental and social considerations into our business practices and decision-making processes.

View our SEMS Policy Manual