Vision

To be the premier financial services group of African origin.

Mission

To attain the highest levels of customer advocacy, be a great place to work and deliver superior and sustainable returns to our shareholders.

Core Values

EXECUTION

  • We set clear goals and priorities
  • We vigorously follow through on their attainment
  • We remove barriers to effectiveness
  • We have the right people in leadership roles

PROFESSIONALISM

  • We play by the rules
  • We uphold integrity
  • We pursue personal development and learning (e-learning)
  • We treat colleagues and customers fairly

INNOVATION

  • We innovate to solve customer problems
  • We innovate to reach new customers profitably
  • We measure, report to the Board and reward innovation performance
  • We dedicate people, processes and capital towards innovation

CUSTOMER FOCUS

  • The voice of the customer drives our actions and initiatives
  • We are proactive towards our customers’ needs
  • We strive to save customers' time and increase their prosperity