24/7 CUSTOMER SERVICE

FCMB’s Multilingual Contact Centre operates 24 hours a day, 7 days a week and 365 days a year, including public holidays. This means our valued customers can reach us from anywhere in the world and at any time of the day to enjoy excellent banking experience.

 

USEFUL FORMS

Download forms to request various products and services, and submit at your nearest FCMB Branch for processing
 

KNOWLEDGE CENTRE /FAQS

Find the answers you need to questions you may have about our wide range of products and services

 

QUALITY POLICY

We provide excellent financial services in line with applicable requirements. We remain guided by our commitment to Customer Focus, Getting It Right and Continuous Improvement

 

ANTI MONEY-LAUNDERING MANUAL

 


WHISTLE BLOWER

You can assist FCMB to combat fraud and misconduct, by contacting the KPMG Ethics Line, independently operated by KPMG Professional Services.

This is how the KPMG Ethics Line works:

 

 


ONLINE FRAUD

Scam Alert

This is to alert you of the circulation of scam emails by fraudsters, requesting customers to update their Account information by clicking on a supposed 'FCMB LINK' webpage link or replying to the email. The web page then requests Customers to provide sensitive information about their accounts, Passwords, ATM Card Details & Personal Identification Number (PIN).

 

 


MOBILE AND TELEPHONE FRAUD

Mobile Fraud

Mobile Banking has made it easier than ever to check your account balance and view transactions, even when you're on the move. By taking the following steps to protect your mobile phone, you can make using our service even more secure.

 

 


CARD AND CHEQUE FRAUD

Card Fraud

Lost and stolen card fraud

This occurs when a lost or stolen card is used by a fraudster posing as you. Most lost and stolen card fraud occurs before you report the loss.

 

 


PRESS RELEASES

 


SATURDAY BANKING BRANCHES

 


USEFUL FORMS

Download forms to request various products and services, and submit at your nearest FCMB Branch for processing
 

KNOWLEDGE CENTRE /FAQS

Find the answers you need to questions you may have about our wide range of products and services

 

QUALITY POLICY

We provide excellent financial services in line with applicable requirements. We remain guided by our commitment to Customer Focus, Getting It Right and Continuous Improvement

 

ANTI MONEY-LAUNDERING MANUAL

 

WHISTLE BLOWER

You can assist FCMB to combat fraud and misconduct, by contacting the KPMG Ethics Line, independently operated by KPMG Professional Services.

This is how the KPMG Ethics Line works:

 

 

ONLINE FRAUD

Scam Alert

This is to alert you of the circulation of scam emails by fraudsters, requesting customers to update their Account information by clicking on a supposed 'FCMB LINK' webpage link or replying to the email. The web page then requests Customers to provide sensitive information about their accounts, Passwords, ATM Card Details & Personal Identification Number (PIN).

 

 

MOBILE AND TELEPHONE FRAUD

Mobile Fraud

Mobile Banking has made it easier than ever to check your account balance and view transactions, even when you're on the move. By taking the following steps to protect your mobile phone, you can make using our service even more secure.

 

 

CARD AND CHEQUE FRAUD

Card Fraud

Lost and stolen card fraud

This occurs when a lost or stolen card is used by a fraudster posing as you. Most lost and stolen card fraud occurs before you report the loss.

 

 

PRESS RELEASES

 

SATURDAY BANKING BRANCHES