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24/7 CUSTOMER SERVICE
FCMB’s Multilingual Contact Centre operates 24 hours a day, 7 days a week and 365 days a year, including public holidays. This means our valued customers can reach us from anywhere in the world and at any time of the day to enjoy excellent banking experience.
USEFUL DOCUMENTS AND FORMS
KNOWLEDGE CENTRE /FAQS
Find the answers you need to questions you may have about our wide range of products and services
QUALITY POLICY
We provide excellent financial services in line with applicable requirements. We remain guided by our commitment to Customer Focus, Getting It Right and Continuous Improvement
WHISTLE BLOWER
You can assist FCMB to combat fraud and misconduct, by contacting the KPMG Ethics Line, independently operated by KPMG Professional Services.
This is how the KPMG Ethics Line works:
FRAUD MANAGEMENT
In the present era of digital economy and high penetration rate of technology, factors such as increased use of the internet, remote working, automation have all contributed to the growth or rise in cyber-related frauds. See some of the common cyber fraud-related schemes and how to detect and prevent them.