FCMB’s Multilingual Contact Centre operates 24 hours a day, 7 days a week and 365 days a year, including public holidays. This means our valued customers can reach us from anywhere in the world and at any time of the day to enjoy excellent banking experience.

Contact Centre Services

The FCMB Contact Centre offers a variety of services that enable customers carry out basic banking transactions from the comfort of their home, offices and wherever else they may be. These services include::

  • Account statement request via e-mail - Available on 329, New Mobile app and Internet Banking
  • Account balance request – Available via self-service on all Alternate channels.
  • ATM Card re-issuance – Available instantly at the branch.
  • ATM Card blocking
  • Cheque book request
  • Stop Cheque order
  • information on branch / ATM locations
  • Information on Products and Services
  • Customer feedback management (complaints, commendations and suggestions)
  • internet Banking Transaction password reset -


Ways to reach us

Corporate Address: Primrose Tower, 17A, Tinubu Street, Marina, Lagos

Telephone:  07003290000, , 01-2798800.

Email: customerservice@fcmb.com

Whatsapp: (+234) 09099999814 or (+234) 09099999815