Quality Policy Statement

At First City monument Bank, we provide excellent financial services in line with applicable requirements. We remain guided by our commitment to:

Customer Focus

Total service delivery through a customer – first approach.

Getting It Right

A thorough quality check of products and services prior to and after delivery to the customer.

Continuous Improvement

Effective continual improvement of our quality management system with the participation of all employees.

Business Continuity Policy

First City Monument Bank commits to maintaining its Business Continuity Management System in accordance with ISO 22301 International Standard, applicable laws and regulations, in support of the continuity of its critical services, products and processes. The Organization shall build resilience and maintain a culture that fosters continual improvement.

This is achieved by establishing, implementing and maintaining business continuity management objectives, and ensuring the achievement of these objectives, as well as, continually improving its business continuity management system