Quality Policy Statement

At First City monument Bank, we provide excellent financial services in line with applicable requirements. We remain guided by our commitment to:

Customer Focus

Total service delivery through a customer – first approach.

Getting It Right

A thorough quality check of products and services prior to and after delivery to the customer.

Continuous Improvement

Effective continual improvement of our quality management system with the participation of all employees.

Business Continuity Policy

First City Monument Bank (FCMB) shall establish an appropriate Governance model to provide oversight for business continuity management, crisis management, and disaster recovery management processes.

The governance model must include roles and responsibilities for decision making, oversight, reporting structure, business continuity operations and emergency response team structures.