What can you do with the WhatsApp live agent?

  • Surveys: This will ensure we get your valuable feedback after every engagement which will help us to improve our services
  • Voice note responses: Voice notes from our live agents will provide you with personalised responses and help communicate resolutions to you more effectively
  • Instant keyword resolution: When you use keywords like 'loan’, ‘agent’, ‘USSD’, etc., we can identify and understand your needs quicker and provide the necessary support at any given time
Log failed transaction, here’s how
  1. Chat us on WhatsApp via 09099999815
  2. Select option H (Failed transactions)
  3. Select option A (Log failed transactions)
  4. Select the account number to log failed transaction
  5. Confirm the start and end date of the transaction
  6. Select the appropriate category and sub-category of the transaction
  7. Reconfirm that the selected information is correct
  8. Transaction is logged successfully and a transaction ID is generated

Chat with our WhatsApp live agent today to get your account balance, freeze your account, block your debit/credit card, log failed transactions and much more.

Simply get started with any of these numbers: 09099999814 09099999815.

What can you do with the Interactive Voice Response (IVR)?

Remember, to enjoy our telephone self-service experience, simply dial 07003290000, 02012798800, 02012272800 and follow the voice prompt.

  • Block debit cards (MasterCard and Verve)
  • Reset Internet Banking password
  • Enable transfer on Internet Banking
  • Adjust limits on our Internet Banking (Personal)
  • Switch easily between own account numbers without having to terminate the call
  • Transfer funds within FCMB
  • Airtime recharge to all major networks for self and 3rd party
  • Account balance enquiry
  • Account history enquiry (last five transactions)
  • Telephone Banking PIN setup and change
Resolve dispute, Here’s how
  1. Call our contact centre using these numbers 02012272800, 02012798800, 07003290000
  2. Select option 3 to log failed transactions
  3. Enter your FCMB account number
  4. Select the category of the transaction you wish to log
  5. Enter date, month, and year of the transaction
  6. Enter amount
  7. Select sub-category of the transaction
  8. Transaction is logged successfully and a transaction ID is generated

For more information, please send an email to customerservice@fcmb.com.

CARD DISPENSE ERROR LOG  



sitemap

my bank and I

© 2025 First City Monument Bank (Licensed by the Central Bank of Nigeria)