1. What is FlashmeCash?

FlashmeCash is the premier mobile banking platform in Nigeria introduced in 2002 after the advent of GSM services. FlashmeCash has since evolved from a mobile funds transfer platform to a robust Electronic Banking platform that provides collection and payment services to corporate clients as well as funds transfer, bill payment and retail purchase services to retail customers.

2. What account number does FlashmeCash use?

• Individual – Your phone number
• Corporate – An account number is generated and setup on the platform to empower the corporate organization to do bulk payment or collections. A FlashmeCash account is open to both FCMB customers and non-customers

3. How do I sign-on to FlashmeCash?

All you need to do is visit any FCMB branch to complete a FlashmeCash account opening form, attach a passport photograph and show any means of identification.

Also, a new customer is automatically created when “flashed” (funds transfer) by existing customer but they need to visit a branch to complete the registration.

4. Are FlashmeCash subscribers required to have a regular bank account?

No, FlashmeCash subscribers do not require a bank account. Hence, all mobile phone users are our potential customers irrespective of the banks where they have accounts or network operator.

5. What services are available to Individual customers?

• Transfer funds to a 3rd party or any mobile phone user in Nigeria
• Purchase airtime at a discount
• Pay bills e.g. DSTV and GOTV
• Send Bulk SMS
• FlashWallet card for use on ATM, POS and Web
• Payment for goods purchased
• Multiple payments
• Flash airtime to 3rd party

6. How can FlashmeCash be accessed?

FlashmeCash can be accessed via SMS on all phone types, Java Mobile app by java enabled phones and Internet. Also, the Flashwallet card can be used on all ATMs, Online and POS.

7. How do I fund my FlashmeCash account?

• You can fund your account through deposit at any FCMB branch
• FCMB customers can fund any Mobile phone number through transfer from FCMB Internet banking to FlashmeCash
• Through fund transfer from other FlashmeCash accounts
• Funding from other banks – Using Quick Teller.

8. Can existing FCMB customers transfer funds to any mobile phone number in Nigeria without subscribing to FlashmeCash?

Yes, existing FCMB customers can transfer funds to any Mobile phone number in Nigeria through FCMB internet banking

9. How can I change my password?

• By sending the following SMS command (Pass Old_pin New_pin) to any of the following FlashmeCashlines 08036699999, 08034552412 and 08037799999
• By login on to https://flashmecash.firstcitygrouponline.com

10. If I forget my password, what do I do?

1. Visit FlashmeCash website
2. Click on ‘Forgot password’
3. Provide the answer to your security question and a new password will be sent to your registered email address

Call 01-2798800 or 07003290000 or send an email to customerservice@fcmb.com

11. If I purchase airtime and I do not receive it, how do I retrieve it?

Call 01-2798800, 07003290000 (0700 3262692265) or send an email to customerservice@fcmb.com to retrieve the recharge pin. You can also visit any branch of FCMB for the retrieval

OR follow the steps below;

• Log on to your FlashmeCash account
• Click on “Account”
• Click on “Report”, select “voucher retrieval”.
• Select the Voucher type, Denomination and date of Purchase
• Click ok. The voucher will be sent to your phone number

12. If I mistakenly input a wrong password and my account is deactivated, what do I do?

• Visit the nearest FCMB branch to complain and you will be reactivated or,
• Call 01-2798800 or 0700FCMBMYBANK or send a mail to customerservice@fcmb.com for reactivation and password reset

13. What are the transaction charges on FlashmeCash?

14. How can I contact the bank if I need more help?

Please call us on 01-2798800, 07003290000 or send an email to customerservices@fcmb.com