Customers of leading financial services provider, First City Monument Bank (FCMB), and Nigerians in general, who reside or run businesses in Mararaba-Karu, a satellite settlement town in Nasarawa State, neighbouring Abuja environs, including Nyanya, now have an opportunity to enjoy the excellent services offered by the Bank. This is because FCMB has opened an ultra-modern and full-service branch strategically located at Plot 35779, Mararaba Gurku Karu, Nasarawa State in the town.
The new branch was commissioned at an impressive ceremony on Tuesday, October 23, 2018. This brings to 3 the number of branches of the Bank in Nasarawa environs and 205 across Nigeria. The development is in line with FCMB’s strategic expansion approach and commitment towards bringing banking services directly to the door steps of its existing and potential customers. The location of the branch takes into consideration convenience for residents and businesses in Karu and neighbouring communities in Nasarawa and it is expected to promote financial inclusion in the country.
Apart from the experienced financial experts at the branch, it is equipped with unique physical and technological infrastructures that will ensure convenient transactions and sundry financial service delivery to customers in a relaxed environment.
In his speech at the commissioning of the new branch in Karu, the Managing Director of FCMB, Mr. Adam Nuru said, ‘’this is due to the importance of this area, not just as a residential hub, but as a major gateway to other strategic places in Nasarawa state. Though, most of our customers prefer to carry out transactions from wherever they are, using our alternate channels such as FCMBMobile, FCMBOnline, USSD code and ATMs spread widely across Nigeria, some customers still prefer human interaction when banking. This additional customer touch point will further boost our commitment in providing customers with simple, helpful and reliable banking services, in a conducive and convenient environment’’.
Also speaking, the Divisional Head, Service Management & Technology of FCMB, Mr. Oluwakayode Adigun, re-iterated the Bank’s commitment to strategically grow its network to meet the individual and business aspirations of its growing customer base across segments.
He disclosed that, "the new Karu branch, just like other branches of FCMB across Nigeria, brings with it something special in terms of structure, aesthetics and above all, the excellent customer experience to be provided by our excellent team of professionals. While we strategically pursue our digital agenda as a forward looking financial services operator, we will continue to support the financial inclusion vision of the Central Bank of Nigeria where every customer is adequately served on any channel in which such services are provided to meet their respective lifestyles and needs’’.
In his address at the ceremony, the Deputy Governor of Nasarawa State, Hon. Silas Agara, commended FCMB for its commitment to national development through various forms of support to the private and public sectors. The Deputy Governor, who was represented by the Commissioner for Finance, Hon. Ayuba Ayenaje, said, "we are excited that FCMB has expanded its footprint in Nasarawa State and confident that this will go a long way to boost economic activities in our State. We are proud of the various initiatives of the Bank to support the people and government of Nasarawa state. With the opening of a branch in Karu town, the relationship will be taken to greater heights. On our part, we will support the Bank as much as we can".
In the same vein, the Chairman of Karu Local Government Area, Hon. Samuel Akaka, showered encomiums on FCMB for sustaining its outstanding banking offerings in the past 35 years. According to him, "our people yearn for support, including finance, to start and build their business and other aspects of life. By siting a new branch in Karu, FCMB has shown that it is ready and willing to contribute significantly to the empowerment and well-being of our people, the local government and Nasarawa state. In addition, the new branch will promote financial inclusion".
FCMB's robust suite of financial solutions and award-winning service culture have continued to enhance its status as a leader in the Nigerian banking industry. Among other laurels, FCMB recently bagged the prestigious award of ‘’Excellence in Retail Banking’’ at this year’s edition of the New Age Banking Summit & Awards held from September 26 to 27, 2018 in Lagos. It has also been rated as the 3rd most customer-focused bank in retail banking (from 5th in 2017) by KPMG, a leading international consulting firm, in the 2018 Banking Industry Customer Satisfaction Survey (BICSS).