We have taken important safety precautions, in line with guidelines issued by the World
Health Organisation (WHO), Nigeria Centre for Disease Control (NCDC) and other
relevant health authorities. These include:

• Deployment of Security Guards at the entrances of all our premises to check
  temperatures using hand-held scanners.
• Automatic sanitizer dispensers located close to the entrances of all our branches
  and ATM locations.
• Hourly cleaning of teller counters, Customer Service Officers' tables and bulk
  counting counters at all our bank branches with disinfectants. This also
  applies at all customer service locations of our non-bank subsidiaries, where
  applicable.
• Hourly cleaning of lifts and lift buttons with disinfectants at all multi-storey
  buildings of all FCMB Group subsidiaries.
• Suspension of all international trips to regions with widespread community
  transmission (Including China, Europe Schengen area, Iran, Ireland, South
  Korea, the UK, and the USA), until further notice.
• Encouraging our customers to adopt electronic transaction channels, instead of going
  to a physical branch or office, as research suggests that while viruses survive
  on most surfaces for around 48 hours, paper money can transport a live flu virus for
  up to 17 days.

Important update - all FCMB branches in Nigeria will
be temporarily closed with effect from March 31, 2020 until further notice. This is in
view of the increasing spread of coronavirus across Nigeria, as well as the directives
by governments at different levels restricting movement and human gatherings.

Our electronic banking channels remain available 24/7
for your convenience. Click here to view them.

You have an important responsibility to protect yourself and loved ones from the risk of
getting infected with coronavirus. Here are a few tips that can help:

• Regularly wash your hands with soap and running water for at least 20 seconds. Where
  these are not available, use an alcohol-based hand sanitizer.
• Maintain at the least a 6 feet distance between yourself and anyone who is coughing
  or sneezing. Also, avoid crowded places as this increase chances of viral
  transmission if there are people already infected.
• Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze.
  Then dispose of the used tissue immediately.
• Research suggests that paper money can transport a live flu virus for up to 17 days.
  So, we encourage you to make use of our self-service channels to conveniently
  transact anywhere and anytime.
• Stay home if you feel unwell. If you have a fever, cough, and difficulty breathing,
  seek medical attention and call the Nigeria Centre for Disease Control
  (NCDC) 24/7 toll-free line 080097000010.

For more information, kindly visit the NCDC Covid-19 update page
https://covid19.ncdc.gov.ng/

If you have a fever, cough, and difficulty breathing, seek medical attention immediately
and also call the Nigeria Centre for Disease Control
(NCDC) 24/7 toll-free line 080097000010.

For more information, kindly visit the NCDC Covid-19 update page
https://covid19.ncdc.gov.ng/

The World Health Organization (WHO), Nigeria Centre for Disease Control (NCDC)
and health agencies have advised several safety measures to stay safe at this time,
including limiting exposure to crowds. Importantly, research suggests
that while viruses survive on most surfaces for around 48 hours, paper money can
transport a live flu virus for up to 17 days.

We encourage you to minimize cash transactions by using our self-service channels to
securely and conveniently transact anywhere and anytime.

• rel="nofollow" target="_blank"
  title="Original URL: https://www.fcmb.com/fcmb-new-mobile. Click or tap if you trust this link.">FCMB
  New Mobile - Visit the app store on your smartphone, search for ‘FCMB
  New Mobile’ and download to enjoy an amazing experience on our new app. The best
  part is that you can manage both your personal and business accounts on FCMB New
  Mobile
• rel="nofollow" target="_blank"
  title="Original URL: https://www.fcmb.com/our-cards. Click or tap if you trust this link.">FCMB
  Cards - Use your card for online transactions and on POS terminals
• rel="nofollow" target="_blank"
  title="Original URL: https://www.fcmb.com/ussd. Click or tap if you trust this link.">USSD - Dial
  *329# to register for transactions and do much more on your mobile phone, even when
  you do not have data or even a smartphone
• FCMB Online - Login to our internet banking platforms for href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fibank.fcmb.com%2FIndividual-Banking.aspx&data=02%7C01%7COlubori.Omogbeja%40fcmb.com%7Cbc28418b8016409e1ce308d7d004d54f%7C1c3b06c35c404e52bb79f3fdf2d9ae66%7C0%7C0%7C637206591481226940&sdata=Zp7tBhRhjg5lXwQPXRUvArprIiFOMSCSY6%2Fw0DF9Wso%3D&reserved=0"
  rel="nofollow" target="_blank"
  title="Original URL: https://ibank.fcmb.com/Individual-Banking.aspx. Click or tap if you trust this link."> Individual,  href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fibank.fcmb.com%2Fcorporate%2FBbgLoginScreenUI.aspx&data=02%7C01%7COlubori.Omogbeja%40fcmb.com%7Cbc28418b8016409e1ce308d7d004d54f%7C1c3b06c35c404e52bb79f3fdf2d9ae66%7C0%7C0%7C637206591481236934&sdata=UDEpvUHGRF92I54DVKIr97sqgRRBZOIGJDOFxqA%2FacA%3D&reserved=0"
  rel="nofollow" target="_blank"
  title="Original URL: https://ibank.fcmb.com/corporate/BbgLoginScreenUI.aspx. Click or tap if you trust this link.">Business and Corporate
  Customers

To encourage social distancing, we are modifying our operations in a few ways to ensure
we can serve you better:

1.       Suspension of Saturday Banking
– we will no longer offer Saturday Banking at any of our branches
until further notice.

2.       Temporary closure of a few
branches – in locations where we have multiple branches in close
proximity, we will be temporarily closing a few of them. For a list of affected branches
and alternatives you can transact from should you need to, please href="/coronavirus-temporary-closures"> click here

As usual, our self-service channels are available for your convenience. These include
FCMB New Mobile, *329#, FCMB Online (internet banking) and FCMB Credit / Debit Cards.

You can also contact our 24/7 Contact Centre on 07003290000, send us a WhatsApp chat on
09099999814-5 or send an email to  rel="noopener noreferrer" target="_blank">customerservice@fcmb.com. 

Important update - all FCMB branches in Nigeria will
be temporarily closed with effect from March 31, 2020 until further notice. This is in
view of the increasing spread of coronavirus across Nigeria, as well as the directives
by governments at different levels restricting movement and human gatherings.

Our electronic banking channels remain available 24/7
for your convenience. Click here to view them.

Fraudsters are actively in operations right now, exploiting the fear and uncertainty created by Covid-19 to prey on innocent people. These criminals call, SMS or email customers with fake claims that their bank accounts have been frozen or closed, then ask the customers to provide their BVN and personal account details to reactivate their accounts.

Please note that this is a fraudulent attempt to steal your money. While our branches are temporarily closed in response to the spread of coronavirus in Nigeria, your account remains fully operational.

To protect yourself from scammers, you should also keep the following tips in mind:

• Never share sensitive banking information (BVN, OTPs, CVVs, Card Numbers, PINs, or any other information that secures your bank account) with anyone over the phone or online. No staff of FCMB will ever ask you to provide this information.
• Beware of social media posts with fake information or links that take you to a page asking you to provide personal banking information.
• Always verify the senders of emails you receive, be wary of clicking links in unsolicited emails or SMS.

If you suspect any fraudulent activity on your account, please send an email immediately to frauddesk@fcmb.com, or call FCMB customer service immediately on 0700 329 0000.