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The current outbreak of COVID-19 (Coronavirus) has led to global uncertainty, as the world deals with an unprecedented health situation. In these trying times, our prayers are with families and communities who have been impacted.
The health and welfare of our staff, customers and community are of great importance to us. As your financial partner, we remain committed to doing all we can to support you through this challenging period.
Click below links for some useful information
As an organization, we must seek to build trust in the communities we serve and help those less fortunate than ourselves by demonstrating we are here for more than just growing our bottom line. Here are a few things we've done in this regard:
As we are playing our part, please continue to play yours by staying safe at home as much as possible and staying connected.
We have taken important safety precautions, in line with guidelines issued by the World
Health Organisation (WHO), Nigeria Centre for Disease Control (NCDC) and other
relevant health authorities. These include:
You have an important responsibility to protect yourself and loved ones from the risk of
getting infected with coronavirus. Here are a few tips that can help:
For more information, kindly visit the NCDC Covid-19 update page
https://covid19.ncdc.gov.ng/
If you have a fever, cough, and difficulty breathing, seek medical attention immediately and also call the Nigeria Centre for Disease Control (NCDC) 24/7 toll-free line 080097000010.
For more information, kindly visit the NCDC Covid-19 update page https://covid19.ncdc.gov.ng/
The World Health Organization (WHO), Nigeria Centre for Disease Control (NCDC) and health agencies have advised several safety measures to stay safe at this time, including limiting exposure to crowds. Importantly, research suggests that while viruses survive on most surfaces for around 48 hours, paper money can transport a live flu virus for up to 17 days.
Thus, in addition to measures we have put in place at our branches to reduce the risk of potential transmission, we encourage you to minimize cash transactions by using our self-service channels to securely and conveniently transact anywhere and anytime. These include:
To support efforts to curtail further spread of the virus, we are modifying our operations in a few ways to ensure we can serve you better:
All our electronic banking channels (FCMB New Mobile, *329#, FCMB Online, Temi) remain fully functional. You can also reach our 24/7 Contact Centre on 07003290000 or via Whatsapp on (+234) 090 999 99814 or (+234) 090 999 99815.
Fraudsters are actively in operations right now, exploiting the fear and uncertainty created by Covid-19 to prey on innocent people. These criminals call, SMS or email customers with fake claims that their bank accounts have been frozen or closed, then ask the customers to provide their BVN and personal account details to reactivate their accounts.
Please note that this is a fraudulent attempt to steal your money. While our branches are temporarily closed in response to the spread of coronavirus in Nigeria, your account remains fully operational.
To protect yourself from scammers, you should also keep the following tips in mind:
If you suspect any fraudulent activity on your account, please send an email immediately to frauddesk@fcmb.com, or call FCMB customer service immediately on 0700 329 0000.