Fraudsters are actively in operations right now, exploiting the fear and uncertainty created by Covid-19 to prey on innocent people. These criminals call, SMS or email customers with fake claims that their bank accounts have been frozen or closed, then ask the customers to provide their BVN and personal account details to reactivate their accounts.
Please note that this is a fraudulent attempt to steal your money. While our branches are temporarily closed in response to the spread of coronavirus in Nigeria, your account remains fully operational.
To protect yourself from scammers, you should also keep the following tips in mind:
- Never share sensitive banking information (BVN, OTPs, CVVs, Card Numbers, PINs, or any other information that secures your bank account) with anyone over the phone or online. No staff of FCMB will ever ask you to provide this information.
- Beware of social media posts with fake information or links that take you to a page asking you to provide personal banking information.
- Always verify the senders of emails you receive, be wary of clicking links in unsolicited emails or SMS.
If you suspect any fraudulent activity on your account, please send an email immediately to firstname.lastname@example.org, or call FCMB customer service immediately on 0700 329 0000.