Need to activate your FCMBOnline token?

Simply follow the steps below on your desktop/laptop and smartphone to activate:

STEP A: On Your Desktop/Laptop

1. Click here to log in and select the Home Option
2. Select My Profile
3. Choose Soft Token (Ensure the soft token serial number is displayed)
4. Select Get QR Code
5. A bar code will appear (go to STEP B below)

STEP B: On Your Smartphone

1. Search for FCMBOnline Token on your mobile application store (Google Play Store or IOS Appstore)
2. Download and install the app, then click Open
3. Select Scan QR Code to activate New User on the Activation Menu of the app
4. Place the phone camera to scan the QR code displayed on the screen of the desktop/laptop in number 5 (STEP A above) to activate
5. You will receive a successful activation message

Please follow the steps below to approve your single and bulk payments seamlessly on FCMBOnline.

Single Payment Approval:

1. After inputting payment details, click on Payment Approval
2. Select Transfer Approval
3. Under the Status column for pending transactions, select Treat, then click on Treat Transaction
4. A dialog box will appear (Approve or Decline), select either of the two to approve/decline the payment
5. Input your transaction password and authentication password, then select OK to continue

Note: If you decline a transaction, a pop-up which requires your transaction password and reason for decline will appear. Please input and select OK to continue.

Bulk Payment Approval:

1. After inputting payment details, click on Payment Approval
2. Select Bulk Payment Approval
3. Under the Status column for pending transactions, select Treat, then click on Treat Transaction
4. A dialog box will appear (Approve or Decline), select either of the two to approve/decline the payment
5. Input your transaction password and authentication password, then select OK to continue

Note: If you decline a transaction, a pop-up which requires your transaction password and reason for decline will appear. Please input and select OK to continue.

To reset the password of your FCMBOnline profile, please follow the steps below:

1. Access the login page here and click Forgot Password?
2. Input your registered email address and click OK to retrieve the password
3. Input the answers to the security questions you provided during the initial login
4. An email with the new login details is sent to your registered email address
5. Once the new login details are received from ebusiness@fcmb.com, copy and paste in the password field on the login page and click login
6. Paste the password (the one you received via email after the reset was done) in the current password field
7. Type in a new password. The new password should have these requirements:
   • A minimum of 8 characters
   • A capital letter
   • A special character
   • A number
   • Not too complex.
8. Click submit.
9. Once the change is successful, you can log in to the platform

To download or generate statements and other reports, please follow the steps below:

Account Statement:

1. Log in here and go to My Profile
2. Click on Account Statement
3. Select the Customer dropdown and choose Preferred Customer Name
4. Select Start Date and End Date
5. Choose either PDF, CSV, XLS or XLSX to download in your preferred format

Payment Reports:

1. Click on Payment Reports
2. Select Individual Payment Reports
3. Select Account Number, Start Date and End Date, then click Search

Own Account Transfers:

1. Click on Payment Reports
2. Select Own Account Transfers
3. Select Account Number, Start Date and End Date, then click Search

Bulk Payments:

1. Click on Payment Reports
2. Select Bulk Payment
3. Select Account Number, Start Date and End Date, then click Search

To initiate Remita payments on FCMBOnline, please follow these steps:

1. Log in here and select Payment Module
2. Click on Remita
3. Select Click Here To Generate
4. Input the RRR (Remita Retrieval Reference)
5. Select Treat Transaction to complete the transaction

1. Click on Payment Module
2. Select Transfer
3. Choose Select A New Beneficiary
4. Select Beneficiary Bank
5. Input the Beneficiary Account Number and click Ok
6. Input the Amount
7. Click on the transfer channel dropdown and select the preferred channel to use when sending money outside FCMB; (NIP, NEFT or RTGS)
8. Input the Narration
9. Click on Submit Request
10. Type in your Transaction Password
11. Input the Authentication Code from your token
12. Click on Submit Request

1. Download the FCMBOnline Token app from Google Play Store for Android or App Store for IOS
2. Open the soft token app
3. Select Re-activate Existing User or select Scan QR to re-activate
4. Log in to your FCMBOnline (Corporate Version) here to get the requested details (10 Digit Serial Number, Activation Code, Customer ID and Re-activation code):
   • Select the Home Option
   • Click My Profile
   • Click Get QR Code
   • Go to the FCMBOnline Token app and input the requested details (10 Digit Serial Number, Activation Code, Customer ID and Re-activation code)
5. Accept Terms and Conditions
6. Click Re-activate