We’re here to simplify support—log your disputes easily through the channels that work best for you.

Whether it’s a quick message on WhatsApp, a few clicks on our Website, or a call via IVR, you can reach us anytime.

  1. Log a Dispute via WhatsApp

    Chat with us directly on WhatsApp and get your dispute logged in real time.

    How To:
    1. Save our WhatsApp number: 09099999815 or click here for Mobile
    2. Select option H to log failed transactions
    3. Follow the guided prompts.
    4. Confirm submission and receive a ticket ID instantly.
       
  2. Log a Dispute on Our Website

    Use our online dispute portal for quick resolution — available 24/7.

    How To:
    1. Visit our Dispute Portal
    2. Click on “Let’s Get Started”
    3. Fill the form with:
      • Your account number
      • Transaction details
      • Description of the issue
    4. Submit and receive a confirmation email with your dispute reference.
       
  3. Log a Dispute via IVR (Phone Call)

    Call our 24/7 helpline and use our Interactive Voice Response system.

    How To:
    1. Dial our Customer Support line: 02012272800
    2. Select the option 3 to “Report a failed transaction”
    3. Enter your account number
    4. Follow the voice prompts


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FCMB is registered and regulated by the Securities and Exchange Commission, Nigeria, as a Receiving Banker, FMDQ Dealer, Derivatives Clearing member and Custodian.