- PERSONAL BANKING
- BUSINESS BANKING
- CORPORATE BANKING
- GROUP & SUBSIDIARIES
- ABOUT US
- MY BANK AND I
PRODUCT DESCRIPTION
The MasterCard Dollar or Pound denominated debit card is a Chip and PIN card that is linked to a domiciliary current or savings account. It is accepted worldwide for payments at over 35 million locations and for cash withdrawals at over 1.8 million ATMs in over 210 countries wherever the MasterCard logo is displayed.
FEATURES OF THE CARD
BENEFITS OF THE CARD
MASTERCARD USD DENOMINATED CARD CHARGES
CLASSIC AND PLATNUIM | CHARGES |
Getting a new card |
Classic $3.2 Platinum $5 |
Replacing a lost, damaged or expired card | Same cost as new card |
PIN Reissue | Free |
Cash withdrawal on any FCMB ATM | N/A |
Cash withdrawal on Other banks ATM in Nigeria | N/A |
Cash withdrawal on ATM Abroad | $2 |
Mark Up Fee | 2% |
Annual maintenance fee | Equivalent of N5,600. |
* Prices are subject to change based on factors such as regulatory guidelines, economies of scale, customer promotions, etc.
TRANSACTION LIMITS FOR MASTERCARD USD DENOMINATED CARD |
||
TRANSACTIONS |
CLASSIC |
PLATINUM |
Daily ATM Withdrawal Limit |
$500 |
$500 |
Monthly ATM Withdrawal Limit |
$15,000 |
$15,000 |
Daily POS/WEB Transaction Limit |
$10,000 |
$10,000 |
Monthly POS/WEB Transaction Limit |
$50,000 |
$50,000 |
FREQUENTLY ASKED QUESTIONS (FAQ)
Q: HOW DOES MY Foreign Currency (FCY) MASTERCARD DEBIT CARD WORK?
The FCY MasterCard Debit Card is linked to cardholder’s domiciliary current or savings account. Every transaction done with your MasterCard Debit Card will reflect online real time in your bank account. Cardholders can monitor their transactions by simply viewing their account statement online using FCMB internet banking.
Q: HOW DO I APPLY FOR FCY MASTERCARD DEBIT CARD?
It's easy to get a FCY MasterCard Debit Card. Simply open a Personal Domiciliary Savings or Current account with any FCMB branch and apply for a MasterCard Debit Card.
Q: HOW LONG WILL IT TAKE FOR MY FCY MASTERCARD DEBIT CARD TO BE READY?
The FCY MasterCard Classic Debit Card is issued instantly at the branch once you have completed and signed an application form while the Platinum card takes 3 working days for locations within Lagos and 5 working days for outside Lagos.
Q: HOW DO I ACTIVATE MY FCY MASTERCARD DEBIT CARD AFTER COLLECTION?
Go to any FCMB ATM and simply enter a desired Personal Identification Number (PIN) by following the steps described below:
Please note that without changing your initial PIN, you will be unable to use your card for transactions.
Q: WHERE CAN I USE MY FCY MASTERCARD DEBIT CARD?
The FCY MasterCard Debit Card can be used on ATMs, POS machines and the internet. Your card is internationally accepted as a means of payment at over 35 million merchant locations and over 1.8 million ATMs worldwide, in over 210 countries.
Q: CAN I USE MY FCY MASTERCARD DEBIT CARD IN ANY COUNTRY?
Yes! The FCY MasterCard Debit Card can be used for all your international transactions. However you will need to call our contact centre or notify your account officer before traveling to countries like USA, Malaysia, Indonesia so that your card can be enabled for Magstripe transaction.
Q: WHAT DO I REQUIRE TO DO ONLINE TRANSACTIONS?
All online transactions require One Time Password (OTP) when a cardholder is doing online/web transaction on a merchant site. It is a six (6) digit number sent to the cardholder’s registered phone number to authenticate online/web transaction.
Q: WHAT IS SECURE CODE AND HOW DO I REGISTER FOR IT?
Secure Code is an additional security password which provides second level authentication for cardholder when performing online transactions. The cardholders are expected to register for secure code by creating their password during online shopping on a participating merchant site.
Q: HOW DO I CREATE MY SECURE CODE PASSWORD?
Customers can create their Secure Code password during online shopping by following the steps below:
Q: HOW DO I WITHDRAW CASH FROM AN ATM WITH MY MASTERCARD DEBIT CARD?
To withdraw cash from the ATM, insert your card into the machine and enter your PIN. Select the type of account (saving or current) the card is linked to make a withdrawal and enter the amount of cash you want to withdraw. Then take your cash, card and receipt to keep track of your transactions.
Q: HOW DO I KNOW THE BALANCE ON MY MASTERCARD DEBIT CARD?
You can check the card balance on any ATM terminal that accepts your card variance or by viewing your account details on online (internet) banking.
Q: HOW LONG CAN I USE MY MASTERCARD DEBIT CARD?
You can use your MasterCard Debit Card until the expiration date shown on the card, or until the value of the card has been depleted and once you deposit more funds, you can continue using your card again. Once your MasterCard Debit Card expires, you can visit the nearest FCMB branch for instant issuance.
Q: WHAT DO I DO IF MY CARD IS LOST OR STOLEN?
Call 01-2798800 immediately and request that the card be blocked immediately. You will be asked a few questions to show that you are the actual owner of the card.
For more information, enquiries and requests, please call our dedicated Contact Centre on 01-2798800. You can also send an email to customerservice@fcmb.com or visit our website www.fcmb.com
Thank you for choosing FCMB