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PRODUCT DESCRIPTION
Verve card is a local payment card used for making payment for goods/service on Point of Sales (POS) terminal or Merchant’s Website as well as cash withdrawal from the Automated Teller Machine (ATM). Verve cards are acceptable at merchant locations, websites and ATM terminals where the card scheme brands are displayed.
FEATURES
· It is linked to a current or savings account denominated in Naira
· It is valid for 3 years from the month of issue
- It is instantly printed in the branch
- Second level authentication one –time password (OTP)
· It requires PIN (Personal Identification Number) for all transactions
· Transaction limits can be increased upon request
BENEFITS
· Locally accepted means of payment
· Convenient and secure 24/7 access to account linked to card
· Payment for goods and services wherever the Verve logo is displayed
· Can be used on Quickteller for transfers, payment of bills and airtime recharge
· It enables you spend Naira wherever you go in the Nigeria
· Accepted across multiple channels - ATM, POS and Web.
DEBIT VERVE CARD CHARGES
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FREQUENTLY ASKED QUESTIONS (FAQS) ON DEBIT VERVE CARD
Q: HOW DOES MY VERVE DEBIT CARD WORK?
The Debit Verve Card is linked to cardholder’s current or saving account. Every transaction done
with your Debit Verve Card will reflect online real time in your bank account. Cardholders can monitor their transactions by simply viewing their account statement.
Q: HOW DO I APPLY FOR A DEBIT VERVE CARD ?
It's easy to get a Debit Verve Card – simply operate an individual Savings or Current account with
FCMB and apply for a Debit Verve Card . Once you have completed and signed a Debit Card application form, a Debit Verve Card will be issued instantly
Q: HOW DO I ACTIVATE MY DEBIT VERVE CARD AFTER COLLECTION?
Your Debit Verve Card can be activated immediately using the in-branch POS terminal. Please see
the Customer Service Manager at any branch to activate your card.
Q: WHERE CAN I USE M Y DEBIT VERVE CARD ?
The Debit Verve Card can be used on a local ATMs, POS machines and the internet.
Q: HOW DO I MAKE ONL INE TRANSACTIONS?
All online transactions require your card number and the 3digits CVV (Card Verification Value)
number at the back of your card. Local transactions may require input of a One Time
Password (OTP).
Q: WHAT IS ONE TIME PASSWORD ( OTP)?
One-Time Password (OTP) is a code securely generated and sent to confirm your online
transactions on Interswitch platform.
Q: HOW DO I RECEIVE MY OTP?
The One-Time Password is sent automatically via SMS to your phone number registered with
FCMB. If you do not receive the OTP, please call our 24 hour Contact Centre number on
01-2798800 or send a mail to customerservice@fcmb.com
Q: HOW DO I WITHDRAW C ASH AT AN ATM WITH MY DEBIT VERVE CARD ?
To withdraw cash at the ATM, insert your card into the machine and enter your PIN. Select the type of account the card is linked to make a withdrawal and enter the amount of cash you want to
withdraw. Then take your cash, card, and receipt to keep track of your balance.
Q: HOW DO I KNOW THE BA LANCE ON MY VERVE CARD DEBIT CARD?
You can check the card balance on any ATM terminal that accepts your card variance or by viewing
your account details online.
Q: HOW LONG CAN I USE M Y DEBIT VERVE CARD ?
You can make purchases using your Debit Verve Card until the expiration date shown on the card,
or until the value of the card has been depleted. Once your Debit Verve Card expires, you can
request from the nearest FCMB branch for a new card
Q: WHAT DO I DO IF M Y CARD IS LOST OR ST OLEN?
Call FCMB 24 Hour Contact Centre on 01-2798800 and request that the card be hot listed immediately. You will be asked a few questions to show that you are the actual owner of the card or visit the nearest FCMB branch to report.
For more information, please call our 24 Hour Contact Centre on 01-2798800 to speak with a consultant, or send an email to Customerservice@fcmb.com
Thank you for choosing FCMB… My Bank and I